Cancellations & Refunds
Clear, fair rules so you always know where you stand.
Cancellation Rules
Cancel within 3 minutes of driver acceptance
Cancel any time within 3 minutes of your driver accepting the booking and you will not be charged.
No charge
Cancel after 3 minutes of driver acceptance
If you cancel more than 3 minutes after your driver has accepted, a K15 cancellation fee will be charged to cover the driver's time and travel.
K15 fee applies
Not at pick-up point within 5 minutes
If you are not at the agreed pick-up location within 5 minutes of your driver arriving, a K25 no-show fee will be charged.
K25 fee applies
Refunds
Fare Errors
If you were charged an incorrect fare, the difference will be fully refunded within 5–7 business days.
Duplicate Charges
Any duplicate charge will be fully refunded within 5–7 business days once confirmed.
Refunds are returned to
Complaints & Disputes
All complaints must be reported within 24 hours of your trip. You can reach us through our website contact form, by WhatsApp, or by email.